Frequently asked questions

Intuitive Password offers a 30-day money back guarantee, allowing you to request a full refund within this period if you are not entirely satisfied with your purchase. Our service operates on a Try Before You Buy model, where you can register a free account to evaluate its suitability for your requirements. Only after you have thoroughly assessed the service and its functionalities, and if you are fully satisfied, should you consider subscribing to one of the plans for access to advanced features. In the event that certain functions of the service do not perform as expected or if you encounter any difficulties, please reach out to us for prompt resolution.

If you are unhappy for whatever reason, you can cancel your subscription at any time. Before doing it, please contact us to give us the opportunity to understand and rectify any issues you might be having. Intuitive Password has a 30 day money back guarantee. If you not completely satisfied, you may request a full refund within 30 days of your purchase.

Upon canceling your premium subscription, your account will automatically transition to the Basic edition. This ensures that you can continue to access and manage your data, albeit with limited features. Rest assured that all the data you have created will remain accessible within the Basic edition. We emphasize that we never delete your data in any form, ensuring its availability even after transitioning to the Basic edition.

Certainly! You retain access to your data even after your subscription expires. However, please note that your account will transition to Read Only mode, meaning you won't be able to make any changes or modifications. To remove this restriction and regain full functionality, you would need to renew your subscription.

To close your account, access your Intuitive Password account by logging in and navigating to the Preferences tab. From there, select the Subscription Details option in the dropdown list and follow the on-screen instructions to initiate the account closure process. It's important to note that once your account is closed, all of your data will be permanently deleted from our databases, and this action cannot be reversed.

In order to mitigate the possibility of the email being blocked by an email filter or marked as spam, we recommend adding verify@intuitivepassword.com and no-reply@intuitivepassword.com to your list of contacts and ensuring they are whitelisted in your email filter settings. By taking these proactive steps, you can help ensure that future communications from Intuitive Password are delivered to your inbox without any hindrance. Once you have made these adjustments, kindly reach out to Intuitive Password and request them to resend the email containing the verification code.

In the Basic edition, the maximum number of passwords you can store is 20. However, if you have a premium edition, you have the capacity to store up to 1 million passwords.

In the event that you choose to delete a custom category within your account, it is crucial to note that all password items currently stored within that specific category will be irrevocably removed from your account. However, it is important to understand that if you decide to rename a custom category or make modifications such as adding or deleting fields within a custom category, your existing password items will remain intact and will not be subjected to deletion.

Deleting a custom folder will not result in the deletion of the password items associated with it. Nevertheless, the password items originally stored in the deleted folder will be marked as uncategorized, but you will still be able to access them through the Category View mode in Intuitive Password.

Your Customer Support PIN is a 4-digit number exclusive to the owner of your Intuitive Password account. This PIN remains constant and is utilized by the Intuitive Password technical support and accounting teams to authenticate ownership of your account and facilitate subscription and account inquiries. When contacting support via email, it is necessary to provide this number to ensure that authorized individuals receive assistance with accessing your account information.

Based on our findings, although 95 percent of workers are aware of the dangers associated with password reuse, a staggering 60 percent still engage in this risky behavior. However, with Intuitive Password's convenient form-filling feature, maintaining security becomes effortless compared to manual input. This not only saves time typically spent on tasks like password resets but also ensures that the secure option becomes the natural and convenient choice for users.

Yes. Intuitive Password stands at the forefront of the industry when it comes to security. All the passwords and personal information you store in Intuitive Password are exclusively accessible through your Master Password. We never store or transmit your Master Password and ensure the encryption of all your data.

Our exceptional encryption methodology collaborates seamlessly with supplementary measures to provide comprehensive end-to-end protection for your data: whether it resides on your devices, our servers, or during transit. In the event of a breach, our system is purposefully designed to maintain the safety of your information, prioritizing the utmost security at all times.

No, Intuitive Password employees do not have access to view your passwords. With our zero-knowledge architecture, your passwords remain completely private and inaccessible to anyone, including our own staff. We prioritize the confidentiality and security of your data as our highest priority.

Two-factor authentication, also referred to as two-step authentication, enhances security by requesting more than just your username and password during login. It adds an extra layer of protection by requiring both something you know (your login credentials) and something you have (such as your phone). You must provide this second piece of information, whether it's a code or temporary password, before gaining access to your account. In the event that the correct information is not provided, the account remains locked. This means that even if hackers obtain your credentials, they would still be blocked from accessing your account due to the requirement of two-factor authentication. Implementing two-factor authentication is the most crucial security measure you can take to safeguard your Intuitive Password account.

In case of a lost phone, you have the option to utilize one of your Backup Codes for verification. If you don't have access to both your phone and Backup Codes, an alternative method is available where you can be verified using your email address and the verification code sent to your inbox.

Regrettably, if you have forgotten your login credentials for Intuitive Password, there is no recourse available. It is strongly advised to securely store your login credentials, including your email address, password, and security reminder, to ensure uninterrupted access to your account.

We regret to inform you that we are unable to assist in this matter. Intuitive Password generates data encryption keys based on the password you set during initial setup. This password is not stored or logged anywhere, and there is no backdoor mechanism for data or password recovery. While this approach ensures the security of your data, it also means that if you forget your password, we cannot provide any assistance in recovering it.

When passwords stop working, it is frequently because the caps lock key is depressed when it shouldn't be or isn't when it should be. Try typing your password with it on and off (because it may have been on when you typed the original password). Also verify that the num lock key has not been accidentally enabled.

Intuitive Password operates as a zero-knowledge security provider, ensuring that the user retains complete control over the encryption and decryption of their data. When using Intuitive Password, the encryption and decryption processes take place exclusively on the user's local device or web browser after logging into their account. Each record stored in the user's account undergoes encryption using a robust 256-bit AES key. These record keys are further safeguarded by an additional key known as the Data Encryption Key. The Data Encryption Key, in turn, is encrypted using a key derived from the user's login credentials. This multi-tiered encryption framework guarantees the highest level of data protection available in the industry.

Intuitive Password employs a comprehensive login failure monitoring system that maintains a record of each unsuccessful login attempt, taking into account both global and per IP address parameters. In cases where the number of failed login attempts exceeds a predefined threshold, the system initiates lockout protocols to enhance security measures. Furthermore, our system includes a global lockout threshold, specifically designed to protect your account in the event of a distributed attack. These robust security measures work in tandem to safeguard your account from unauthorized access and ensure that your data remains secure and confidential.

No, you won't encounter any out-of-sync issues with Intuitive Password. Our cloud-based password manager ensures seamless synchronization of your data across all devices and web browsers. When you make changes or updates to your passwords or other data on one device, Intuitive Password immediately updates and reflects those changes in real-time across all your connected devices. This synchronization process is facilitated through our enterprise-grade data centers, where a single, authoritative copy of your data is securely stored. This centralized approach eliminates the possibility of data inconsistencies or discrepancies, guaranteeing that the version of your data stored in our data centers serves as the definitive source of truth. Rest assured, with Intuitive Password's robust synchronization capabilities, you can confidently access and manage your passwords without worrying about encountering any out-of-sync problems across different devices or web browsers.

Intuitive Password employs the robust AES-256 encryption algorithm in conjunction with PBKDF2 for data security. AES-256, an encryption standard approved by the US Government for safeguarding highly classified information, is utilized both client-side and server-side across all Intuitive Password services. This ensures that your sensitive data is encrypted within your web browser before transmission to our servers. It is important to note that your password is never stored in any form on our servers, and no personnel at Intuitive Password possess the ability to decrypt your data without your explicit provision of the password. Rest assured that we will never request your password for any reason.

If you log into your Intuitive Password account from an unrecognized device or location, you will be required to answer a security question. For security auditing purposes, our servers log your geo-location details and IP address each time you log in. To verify your identity, Intuitive Password may prompt you for additional verification if you access your account from a different location in the future.

After a series of five unsuccessful login attempts, Intuitive Password implements a security measure that temporarily locks your account for a period of 20 minutes. This lockout mechanism serves as a protective measure to safeguard your account against potential unauthorized access or brute-force attacks. During the lockout period, you will be unable to log in to your account. It is important to note that repeated instances of continuous lockouts due to multiple invalid login attempts may result in the disabling of your account for security reasons. This additional safeguard helps ensure the protection of your account and its associated data by preventing malicious or unauthorized access. Therefore, it is essential to ensure the accuracy of your login credentials and exercise caution when attempting to log in to your Intuitive Password account.

Intuitive Password utilizes IP addresses as a default feature to provide you with a record of your account's login history and to detect any login attempts from new locations. This helps us ensure the security of your account. To identify the country of origin for IP addresses, we rely on third-party geolocation databases. However, it's important to note that the accuracy of these databases may vary due to several factors. On average, geolocation tools are reported to be 95% to 99% accurate in determining the country associated with an IP address. The accuracy also depends on the data made available by your Internet Service Provider (ISP) for the public IP address. Please be aware that Intuitive Password does not have control over the determinations made by the third-party database regarding the location of a specific IP address.

In terms of encryption strength, Intuitive Password employs a highly robust system. To elaborate, your data is encrypted using the AES algorithm, which is widely recognized as the national standard in the United States. With 256-bit keys utilized for encryption, the time required for a criminal to decrypt your data through a brute force attack would span millions of years. Therefore, you can rest assured that Intuitive Password's encryption offers top-tier security for your information.

Weak or reused passwords are the leading cause of cybersecurity incidents, including data breaches. Intuitive Password, as a password manager, empowers your entire team to generate and utilize robust, individualized passwords for each account, eliminating the need to remember them all. Additionally, Intuitive Password provides account administrators with a consolidated dashboard to monitor the security status of the entire company. This comprehensive view enables administrators to proactively identify and address vulnerabilities through actionable insights.

To strengthen the security of your Intuitive Password usage, we recommend following these steps:

Create strong and unique passwords for all your logins. Utilize our Password Generator, which generates highly secure passwords tailored to meet your specific requirements. By employing unique passwords for each account, you mitigate the risk of one compromised password compromising multiple accounts. Leveraging our convenient form filling feature, you won't need to remember all your passwords, ensuring both security and ease of use.

Regularly assess and maintain the health of your passwords using our comprehensive Security Dashboard and Security Reports. These features provide valuable insights into the strength and vulnerability of your passwords, enabling you to identify and update weak or compromised passwords promptly. By proactively addressing potential security risks, you can fortify the overall security posture of your accounts.

Enhance your account's security by enabling two-factor authentication (2FA). This additional layer of protection requires a second form of verification, such as a code or token, in addition to your password. By activating 2FA, you significantly reduce the risk of unauthorized access, even if your password is compromised. This proactive measure provides an added safeguard to your Intuitive Password account.

Rest assured, hackers are highly unlikely to gain access to our servers. Moreover, even authorized personnel who have server access cannot view your logins or personal information due to robust encryption protocols in place. Encryption ensures that your data remains securely scrambled, rendering it unreadable to anyone unauthorized. When you input your login credentials, your data is decrypted exclusively on your device or browser, ensuring that it remains accessible solely to you.

Intuitive Password caters to your needs wherever you go, and even beyond. It offers convenient applications for macOS, iOS, Windows, Android, and Linux, ensuring compatibility across various operating systems. Additionally, Intuitive Password integrates seamlessly with popular web browsers such as Chrome, Firefox, Edge, and Safari, allowing for effortless autofill of your information whenever it's required. Whether you're on your desktop, laptop, or mobile device, Intuitive Password has you covered across multiple platforms and browsing experiences.

No, that's not entirely accurate. Intuitive Password goes beyond being a mere password manager; it also serves as a comprehensive private data manager. You have the ability to securely store various types of information in your account, ranging from credit card details and passports to driver licenses and confidential notes.

Certainly! Intuitive Password provides the flexibility to create custom input fields for your Password Items. These fields can be tailored to include extra details like bank account withdrawal limits or account numbers. You have the option to create three types of custom fields: text field, password field, and note field. Feel free to add as many custom fields as needed or rearrange their order to suit your preferences.

Absolutely! Your Intuitive Password account can be seamlessly accessed on all your laptops, desktop computers, mobile phones, and tablets without any extra charges. However, it's important to note that sharing your account with others is not permitted. For further details regarding accounts, we recommend reviewing our Terms of Service.

Certainly! Intuitive Password offers robust support for importing passwords from various password managers and popular web browsers. As of the present moment, you have the convenience of importing passwords from a wide range of platforms including LastPass, NordPass, 1Password, Chrome, Firefox, Microsoft Edge, Safari, Dashlane, Bitwarden, Enpass, PasswordBoss, Keeper, KeePass, RoboForm, McAfee True Key, Zoho Vault, and SafeInCloud. It's important to note that this import feature is exclusively available for premium subscriptions and is not accessible with the Basic edition, ensuring enhanced capabilities for our valued subscribers.

Intuitive Password eliminates the need for manual password synchronization across devices. As a cloud-based password manager, your passwords and data are encrypted and stored securely in our enterprise-grade data centers. Any modifications or additions made to your password items on one device are automatically synced across all your devices in real-time, ensuring consistent access to your updated information.

Intuitive Password offers a convenient sharing feature that enables you to effortlessly share passwords with specific individuals, groups, or multiple groups. You have the flexibility to grant users the ability to modify password details on your behalf or restrict them to viewing without editing privileges. Any updates you make to a shared password will be automatically synchronized with their accounts.

Absolutely! Intuitive Password's Public Sharing feature allows you to share passwords globally. Simply provide the Data ID and Permission Code associated with the shared password, and anyone can access the information without the need for registering an account with Intuitive Password.

Intuitive Password supports payment options from major credit cards like Visa, MasterCard, and American Express. Additionally, we accept payments from Buy Now Pay Later services, along with digital wallets such as WeChat, Alipay, and other popular options.

The Express Edition, Advanced Edition, and Pro Edition of Intuitive Password are annual recurring subscriptions. We will automatically attempt to renew your subscription 7 days before the expiration date. In the event of a failed renewal attempt, we will make another auto-renewal attempt 3 days before the expiration date.

You are under no obligation for a long-term commitment with Intuitive Password. You have the flexibility to cancel or pause your subscription, provided it is done at least 8 days before your billing cycle renews. To adjust your auto-renewal settings, simply access the Preferences panel.

Regrettably, at this time, we exclusively provide annual subscription options for our services, and monthly subscriptions are not currently available. We understand that different individuals may have varying preferences, and while we strive to cater to a wide range of needs, our current offering focuses on annual plans to best align with the majority of our user base. We appreciate your understanding and apologize for any inconvenience this may cause.

To access and download your receipts, you have the convenience of doing so at any given time. Simply navigate to the Preferences tab within your account, and from the dropdown list of options, select the "Invoices" option. By following these steps, you will be able to retrieve and save your receipts hassle-free, ensuring easy record-keeping and access to your purchase documentation.

Credit card declines can occur due to various factors. When a charge is submitted to your bank, automated systems evaluate whether to accept or reject it. These systems consider multiple signals, including your spending patterns, account balance, and card details such as expiration date and CVC. As these signals constantly change, a previously successful card may be declined in the future. Even if all card information is accurate and you had successful payments before, a bank's vigilant fraud systems can still result in a decline.

We provide the information we receive from your bank regarding the decline. However, most declines are generic, and we may not have specific details on why a charge was declined. If all card information appears to be correct, it is advisable to contact your bank for further information and to ensure acceptance of future charges.

Intuitive Password utilizes Stripe as our payment processor. As part of the payment verification process, a small authorization of $1 AUD is typically made and swiftly reversed to ensure smooth payment functionality. Nevertheless, depending on the bank or credit institution, it may take a few business days for the reversal to reflect on the cardholder's statement.

If you believe you have fallen victim to credit card fraud, we kindly request you to reach out to us promptly, providing any transaction details you have, so that we can initiate a thorough investigation. Additionally, as a precautionary measure, we highly recommend contacting your bank to cancel the affected card and request a new account number, ensuring enhanced security and minimizing the risk of any further unauthorized activities on your account.

Stripe serves as our credit card payment provider. During the temporary or pending charge phase, transactions may display their company name. However, once the charge is no longer pending, it will be reflected as "Intuitive Password" or "Intuitive Security Systems" on your statement.

Regrettably, we do not support cryptocurrency as a payment method, and we have no plans to incorporate it in the future.

Indeed! Being a global software-as-a-service provider, we serve numerous customers in the EU (including the European Economic Area or EEA), which makes us subject to the General Data Protection Regulation (GDPR). Consequently, we ensure compliance with the relevant provisions of GDPR, and this compliance will be in effect no later than May 25th, 2018.

Indeed! Being a global software-as-a-service provider, we serve numerous customers in the EU (including the European Economic Area or EEA), which makes us subject to the General Data Protection Regulation (GDPR). Consequently, we ensure compliance with the relevant provisions of GDPR, and this compliance will be in effect no later than May 25th, 2018.

No, the current GDPR regulation does not impose any explicit requirement or restriction on storing information outside of the EU. However, the GDPR does emphasize that Data Processors must ensure the appropriate protection of personal data, regardless of its storage location. It's important to note that the GDPR does not invalidate or supersede the EU Model Clauses, which are an integral part of Intuitive Password's GDPR Compliant DPA, or the EU privacy shield framework. These mechanisms remain valid and effective for facilitating the legal transfer of personal data into and out of the EU.

All customer data is securely stored within the borders of Australia. We have implemented robust measures to ensure the confidentiality and integrity of your data. Our primary data center, along with its redundant backup facility, is strategically located in Southeast Australia. By maintaining our data infrastructure within the country, we adhere to stringent data protection regulations and uphold our commitment to safeguarding your information in compliance with Australian laws.

Indeed, we provide specialized support for enterprise customers. With our enterprise offering, you can expect a dedicated onboarding team that tailors an onboarding plan and training specific to your organization's needs. Additionally, a dedicated support representative is always available to ensure that you receive expert assistance throughout and after the implementation of Intuitive Password across your entire organization.

A white-label password manager is a versatile tool enabling you to generate and control secure login credentials for your customers. This solution empowers you to sell and utilize password management technology under your own brand. It can be effortlessly customized with your company name, colors, and logo, delivering a personalized experience that aligns with your own password management system. Many white-label password managers also offer companion mobile apps, streamlining the login and signup processes for users on the move. These advantages make white-label password managers an ideal option for B2B businesses seeking to provide password management solutions to their customers.

Intuitive Password's white-label solutions provide a comprehensive range of customizable features and services for enterprise customers seeking a robust password manager. With our white-label solution, businesses can benefit from tailored development, seamless system integration, and theme design and development, ensuring a cohesive and personalized user experience. Our dedicated technical support team is readily available to address any inquiries or concerns, ensuring a smooth implementation process and ongoing assistance. Additionally, our white-label solutions offer the flexibility of on-premises hosting, providing businesses with greater control over their data security. With unlimited licenses, companies can scale their usage without restrictions. Our re-branding capabilities extend to mobile apps, browser extensions, and all Intuitive Password products, allowing businesses to maintain a consistent brand identity across various platforms. Embrace the power of Intuitive Password's white-label solutions and enhance your organization's password management infrastructure with confidence.

Intuitive Password's enterprise solution goes beyond internal usage by empowering customers to utilize the password manager commercially. This means that businesses can extend the benefits of our comprehensive password management solution to their external customers. By leveraging our enterprise solution, organizations can offer a secure and user-friendly password management experience to their clients, enabling them to safeguard their sensitive information effectively. This commercial application of Intuitive Password's solution allows businesses to enhance their service offerings, differentiate themselves in the market, and provide added value to their customer base. With our robust features and intuitive interface, customers can trust in the reliability and security of the password management solution, fostering trust and satisfaction among both businesses and their external users.